OUR STORE POLICIES
Things You Need to Know
We founded Battle Mountain Ink with one goal in mind: giving our customers a fair, rewarding, and enjoyable shopping experience. Our store policies are detailed below, please have a look and contact us to learn more.
OUR SHIPPING POLICY
How We Do It
Orders will take 5-7 business days to arrive after being shipped. Please allow up to 3 business days for processing and if you need a product by certain time, Please contact us by email or chat before you place a order.
How It Works
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
SPECIAL AND CUSTOM ORDERS ARE NON-REFUNDABLE
To start a return, you can contact us at firstname.lastname@example.org or use Chat Button. Please note that returns will need to be sent to the following address: 448 Ignacio Blvd, Suite #147, Novato, CA 94949.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at email@example.com.